Thought I’d drop a line regarding the exceptional customer service provided by one of your advertisers - Custom Marine Products and the owner Tom Trimmer.
May 2017 Bruce Canavan Mariner 31 ketch - Letter to Good Old Boat Magazine
I had been planning to add solar panels to my Mariner 31 ketch for some time but was having trouble finding a location that would work until I saw a dockmates side cockpit setup and decided right then to pull the trigger and get some ordered.
I got on Tom‘s website (custommarineproducts.com) and was amazed at the wealth of background and technical information available. He even has spreadsheets that will allow you to easily calculate the electrical loads for both stationary and underway situations, including various losses and reductions. Using this new found knowledge (a little being a dangerous thing) I ordered two 120 watt panels & a 20 amp MPPT controller with monitor. A couple of days later I got an email back from Tom as a follow up to discuss specifics on my planned setup. He suggested using two 10 amp controllers with separate monitors to achieve better output with the side mounts and mizzen shadow. In addition, he noted several fittings I had overlooked in the original order. He re-worked the invoice to provide the additional material with minimal additional increase in cost to me.
Over the course of the next two months we maintained contact and Tom helped to resolve issues as I worked on the installation (a 13 hour round trip to San Diego where the boat is berthed slowed progress).
Tom’s service is above and beyond any I have experienced. I have been recommending him with any responses I give at the dock regarding the installation.
Great publication. Keep up the good work.
2/3/2022 11:37:10 pm
Wow! By providing top-notch customer service, businesses recoup customer acquisition costs and cultivate a loyal following that refers customers, serves as case studies, and provides testimonials and reviews.
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Thomas Trimmer has been cruising with his Ericson 38 sailboat on the Great Lakes for over 20 years. He has pioneered the use of solar energy for wilderness cruising. He is continually designing and building equipment to simplify and enhance the cruising experience.